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Delivery & Returns Information

Delivery Service

We appreciate that time is of the utmost importance when you’re purchasing an epilepsy alarm. That’s why all orders are dispatched via Royal Mail’s Special Delivery Guaranteed by 1pm® service. This service costs £15 and is charged at the point of sale.

After you have placed your order, you’ll receive delivery updates from Royal Mail including when your order has been dispatched, and when they expect to deliver it to you. They’ll also provide you with your unique tracking ID so you can stay up to date with the status of your delivery.

Use the button below to track your delivery once Royal Mail have sent you a tracking ID.

Please note, the parcel must be signed for.

Track Your Order

Shipping Only Within The UK

We are dedicated to serving customers across England, Scotland, Wales, and Northern Ireland, including the Channel Islands and the Isle of Man.

Unfortunately, we are unable to offer international shipping.

Please note, our products are popular and tend to sell out quickly. When that happens, there may be a delay of up to 10 working days while we acquire more stock.

30 Day Returns

Your satisfaction is our priority and we understand that sometimes a product may not be exactly what you need.

If your new epilepsy alarm isn’t right for you, you can return it within 30 days from the date of delivery in its original condition.

Return Instructions

To initiate the return process, please contact our customer service team. Once we receive and inspect the returned device, we will process your refund within 14 business days.

Return your order securely in its original condition and original packaging and send it to the address below using a tracked and insured shipping service:

EAUK Returns Dept
Telecare24 Ltd
2 Trident Court, East Moors Road
Cardiff, CF24 5TD

Please note that return shipping costs are the responsibility of the customer unless the item is faulty. Please return your package using a tracked and insured shipping service in order to ensure it arrives safely.

Find out why thousands of families around the UK trust us to look after their relatives.

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